I’ve flown UA. I’m not exactly a fan. But this guys story could cause them some serious trouble… a US military veteran (Iraq) with PTSD, traumatic brain injury and a service dog gets stuck at the airport for *48* hours, gets his service dog kicked by UA staff *twice,* and then insulted by a UA staffer. Obviously hard to say if that’s necessarily accurate, since it’s just his word, but true or not, I’m sure the US PR folks are going to go into overtime.
Here’s a hint: a wounded veteran and his service dog should get *preferential* treatment, not abuse. When you have limited seating, say, and you’re faced with a wounded veteran, a veteran with a CMH, a lawyer and a politician… seat the wounded vet first. Then the guy with the CMH. Then hand the lawyer and the politician clubs with nails in them, and tell them whoever lives gets service next.
[youtube xr93KI6vaKE]